Cargenta Brain sends data to your phone via Internet, so it might take some time for the device to acquire network connection and to start sending data, especially after the very first installation.
In order to ensure optimal conditions, please make sure to follow the below guidelines:
- Cargenta Brain needs to acquire good GPS signal. GPS signal rarely works in covered areas like garages or underground parking lots. Your car needs to be on the outside with clear visibility towards the sky.
- Cargenta Brain also needs cellular (GSM) signal. Make sure you are sitting in a location with good mobile network coverage.
- If your car battery is low during the initial installation, the device will not connect in order to prevent battery drain. It will be best to install the device before going for a drive.
- The fastest way to acquire GPS and network signal is to go for a 10-15 min drive.
Finally, if your device shows “No Data” for more than 30 mins after installation and you’ve followed all best practices shared above, try to disconnect the device for 1 hour and then plug it in again.
Then follow the same steps.
If still no luck, reach out to us at support@cargenta.com and we will troubleshoot further.
